Manage Users

Create logins, approve access, hand out Underwriting Tools, reset passwords, and ban departed users. Changes apply the next time the person signs out and back in.

← Back to My Home-e

User	Status	Approved	UW Tools	Pre-Sub Desk queue	Admin	Last sign-in
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Approved = both My Home-e and Is My Condo Approved (and lets them submit Pre-Submission Desk requests). Pre-Sub Desk queue = can work the desk's queue page. Banned users keep their account but can't sign in — use that for departures instead of deleting, so nothing has to be rebuilt if they come back. To fix a login problem, reset the password; don't delete and recreate.

Add user

The account is created already confirmed. You'll get a temporary password to send them — they can change it from the account menu.

Full name Email Temporary password (leave blank to generate one)

Approved UW Tools Pre-Sub Desk queue Admin

Temporary password

This is shown once. Copy it now and send it to the user — they should change it after signing in.

Reset password

New temporary password (leave blank to generate one)

Edit name

Full name